Shipping policy
SHIPPING POLICY
Thank you for shopping at APA Pure Living. This page explains where we deliver, what delivery costs and, most importantly, how long it takes. We would rather tell you the real times than promise something we cannot keep.
1. Where we deliver
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Great Britain only: we deliver to addresses in England, Scotland and Wales. We do not currently deliver to Northern Ireland (different product safety rules apply there since December 2024) or outside the UK. If your address is in Northern Ireland, the checkout will tell you that no delivery option is available.
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Mainland-only items: a small number of bulkier products (for example pillows, Turkish towels and some kitchen, cleaning, fitness and home office items; the product page says so) can only be delivered to mainland addresses, not to the Scottish Highlands or the islands. If one of these items is in your basket and your address is outside the mainland, the checkout will tell you that no delivery option is available for it.
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P.O. Boxes and BFPO: we cannot deliver to P.O. Boxes or BFPO addresses.
2. Delivery cost
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Standard delivery: £3.99 per order.
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Free standard delivery on orders of £50 or more.
The delivery charge is calculated and shown at checkout before you pay. If your order contains items that ship from different warehouses, you still pay one delivery charge and the items may arrive in separate parcels.
3. How long delivery takes
Our products are stored in, and sent from, different warehouses, so the delivery time depends on what you order. Each product page shows the delivery time for that item. All times are in working days (Monday to Friday, excluding UK bank holidays). Orders placed at the weekend or on a bank holiday are processed on the next working day.
| Products | Dispatch | Delivery after dispatch | Total, from order to door |
|---|---|---|---|
| Items held in our UK partner warehouses (most of our kitchen, bathroom, sleep and fitness range, and our home office furniture) | 1 to 2 working days | 2 to 4 working days, tracked | 3 to 6 working days |
| Items sent directly by smaller UK suppliers (some home office, kitchen and home items; the product page says so) | 3 to 4 working days | 2 to 6 working days, tracked | 5 to 10 working days |
| Items sent from our UK fulfilment centre | 1 to 3 working days | 3 to 7 working days with Royal Mail or Evri, tracked | 4 to 10 working days |
| Most of The Copper Ritual collection (handmade copper pieces sent from our workshop partner overseas; a few pieces ship from the UK, and their product page says so) | 1 to 3 working days | usually 5 to 10 working days, tracked | 6 to 12 working days |
Import charges on The Copper Ritual orders over £135: copper pieces are sent from outside the UK. By law, when the value of an order entering the UK is over £135, the courier collects UK import VAT (20 %), any duty and a handling fee from the recipient before delivery. We show this on every Copper Ritual product page. Orders under £135 are not affected. If you return such an item because you have changed your mind, you can reclaim those charges from HMRC (form BOR286 or C285).
If an item is out of stock or a carrier is delayed we will email you straight away with the new expected date, and you can cancel for a full refund if you would rather not wait.
Note: during busy periods such as Black Friday and the run-up to Christmas, dispatch can take a day or two longer than shown above.
4. Tracking your order
As soon as your parcel leaves the warehouse we email you the tracking number. Tracking information can take 24 to 48 hours to appear, so if the tracking page is empty at first, please check again the next day. You can also follow your parcel from our Track Your Order page.
5. Late, lost or damaged parcels
If your parcel has not arrived within the delivery window above, or it arrives damaged, please email info@apa-pureliving.co.uk with your order number (and photos of the item and packaging if it is damaged) within 7 days. We will chase the carrier for you and send a replacement or refund you in full, depending on what you prefer. Returns are covered in our Refund Policy.
6. Contact us
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Email: info@apa-pureliving.co.uk
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Phone: +44 7512 258196
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Address: 17 Burlington Road, Goring-by-Sea, Worthing, West Sussex, BN12 6DB, United Kingdom